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Tel: 01727 855160 or 01727 823245 
Fax: 01727 863594 or 01727 827568

For test results, please call after 2.00pm

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Appointments

What you need to know as we prepare to change clinical system on 22nd May 2019

Between 22nd May 2019 and 24th May 2019, all appointments will have to be made on the day only for acute urgent conditions.

Please bear with us during this transitional period. We may be a little slower than usual, however we will keep disruption to services to a minimum.

All consultations are by appointment only. Not all doctors are in the surgery every day. We will always try to accommodate the doctor of choice but there are occasions where this is not possible.

Appointments can be made in person or by telephone. We recognise that illnesses are not predictable. If the problem is medically urgent we will always try to offer you an appointment on the same day but we cannot guarantee your choice of doctor.  Please let the reception know if you have a problem that cannot wait for a routine appointment and you will be seen as soon as possible. PLEASE do not request an emergency appointment other than for medically urgent problems.

We would appreciate as much notice as possible is given for routine appointments so that urgent requests may be given priority.

We aim to see patients at their allocated appointment time, however the nature of medical care means that it is inevitable that some consultations require longer than the scheduled time - or interruptions happen for urgent reasons. Though we do our best to keep to schedule, we will always give time to a sick or distressed person even if it means we occasionally run over time.  Thank you for your understanding at these times.

Please remember that each appointment is for one person only.

Help us to help you. Please do everything to keep your appointment.  Tell us as soon as possible if you cannot keep your appointment so we can offer it to another patient.

If a patient is late for a routine appointment, it is practice policy to ask the patient to make another appointment, however the doctor or nurse may still see you if time allows.

Surgery Opening Times

Monday - Friday 8.00am - 6.30pm
Monday Commuter Clinic 6.30pm - 8.30pm (please note phones are monitored during this time by out of hours)
Saturdays - Extended Access10.00am - 3.00pm Saturdays must be pre-booked. (please note phones are monitored during this time by out of hours)

Further details are available at reception.

How to make Appointments

For an appointment please telephone 01727 823245 or 01727 855160 during Surgery Opening Times.

Most appointments are bookable in advance, except for small number of on the day routine appointments. Emergencies can always be seen on the same day. See below for details: 

Type of Appointment Points to remember
Pre-bookable Appointments
For routine problems that can wait a week or more. For those who prefer a particular doctor.
Same Day Urgent Appointments
For urgent appointments that cant wait a day or two. Please phone as early as possible.
48 Hour Routine Appointments
A limited number of routine appointments released 48 hours prior to appointment date. For routine problems that can wait a couple of days. When phoning for a routine appointment please ask the reception staff when the next routine appointment is available.
Routine Telephone consultations
Routine problems that can be managed on the phone e.g. test results, requests for medical certificates
Minor Illness Nurse
For a number of specific conditions  
Telephone Triage 
For urgent problems that can’t wait

Book and Cancel Appointments Online

You can now Book and Cancel Appointments Online.

Please register at reception and sign in below: