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Fax: 01727 863594 or 01727 827568

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CQC Statement of Purpose

In order to ensure security of patient information and confidentiality we do not give this information over the phone. Patients wishing to obtain their NHS number need to make the request in writing, either in a letter or by fax.  Please note we cannot give this information to a third party unless we have your written consent to do so.  When requesting please allow sufficient time for this administrative task to be completed.

CQC Statement of Purpose

The name and address of the registered provider is:

The Lattimore Surgery
Dr I Khan and Partners

The Lattimore and Village Surgery operates as one practice from:
The Village Surgery, 283 The High Street, London Colney, St Albans, Hertfordshire. AL2 1EU

Registered CQC GP Manager: Dr J Lingam
Practice Manager: Denise Wait

The Lattimore and Village Surgeries is a partnership. There are 4 partners and 2 salaried doctors.

Partners
Dr Itrat Khan (male)
Dr Sian Edwards (female)
Dr Eason Krishnanandan (male)
Dr Jeevan Lingam (male)

Salaried General Practitioners
Dr Gnanika Simpson (female)
Dr Emma Richards (female)

The practice has a team of practice nurses.

Practice Nurses
Mrs Rachel Cole
Mrs Natalie Dent
Mrs Victoria Peak

The doctors and their clinical staff work as part of a co-ordinated primary healthcare team with health visitors, midwives and district nurses, and regular links with enhanced primary care mental health workers, counsellors, Macmillan and Peace Hospice nurses and social workers.

The practice operates solely from the Village Surgery, 283 The High Street, London Colney AL2 1EU. The building is located in London Colney high street and has parking at the rear of the building designated for the use of patients only. The practice has a General Medical Service (GMS) contract with the local health organisation Herts Valley Clinical Commissioning Group (HVCCG) and offers directly and locally enhanced services to its patients. In 2017 we joined the local medical federation StahFed. 

Our aims and objectives.
We at The Lattimore & Village Surgery promise to listen, to respond and treat our patients equally and with respect by providing an accessible professional service.  We aim to offer a wide range of appropriate services for all sections of the population providing high quality medical care under GMS contract, respecting the individual needs of our registered patients.

Treatments and services offered.
Asthma monitoring, blood pressure monitoring, Carer’s support, cervical screening, child health immunisations, Chronic Lung Disease (COPD) management including spirometer, counselling, diabetes monitoring, family planning, maternity services, physiotherapy services, smoking cessation, travel clinics.  

The registered activities and service types have been agreed by the Lattimore/Village Surgery’s registered manager, the partners and the practice manager in accordance with CQC guidance.

Arrangements made for consultation with patients.
The surgery is open Tuesday to Friday between 8am and 6.30pm on Mondays we are open until 8.45pm for the commuter clinic.  Phone lines close weekdays at 6.30pm.
A range of appointments times are available with all members of the clinical team earliest appointments from 8.30am weekdays. We are not open bank holidays or weekends. 

Appointments can be booked over the telephone, via the internet (provided registered) or in person at the surgery.  When we are closed between 6.30pm and 8am the phones are automatically transferred to Herts Urgent Care (HUC) who provides medical advice and support during these hours. 

We have a virtual patient participation group (VPPG) who are contacted (by email) on an occasional basis for feedback on specific services. They are supported by a steering group (PPG) who meet 4 times a year.  If you would like to take part in either group please ask at reception.

Arrangements for dealing with complaints
All complaints should be made to the Practice Manager; we have a protocol for managing complaints when immediate satisfactory resolution is not achieved.

Arrangements for respecting the privacy and dignity of patients.
We adhere to the standards of the Data Protection Act regarding confidential data and offer a chaperone service to patients.  Some of our staff has been trained to act as chaperones.  Where possible please request this service in advance as we cannot guarantee availability of a chaperone.

Our practice ethos is to strive towards a partnership between patients and health professionals based on the following key facets


Mutual respect:
We endeavour to treat all our patients with dignity, respect and honesty.  Everyone is committed to deliver an excellent service. We ask all patients to highlight any discrepancies to offer the same commitment in return. 

Holistic Care
We treat patients and illnesses.  This means that we are equally interested in the physical and psychological and social aspect of your individual care.

Continuity of Care. 
Building and maintaining a strong relationship between doctors, health professionals, and patients is essential to the way we work.  We have allocated all patients a named GP responsible for the overseeing of patient care, however,  it is down to personal choice who you see, if you would like to see someone else we are happy to facilitate this through our appointment system. 

Open List
The practice has an open list policy and accepts patients who are resident and newly resident in the defined practice area.

Lattimore & Village Surgery - April 2018

Download our CQC Statement of Purpose.