Have you registered to be a part of our Patient Reference Group?
If so, we would like to thank you for your feedback and views about the key areas that we should be looking into.
Registered members please log in below, non-members please register now to be a member of our patient reference group and begin helping us to improve your healthcare at the Surgery.
All registered members now have access to the Patient Group discussions, surveys and analysis.
The Patient Reference Group – this is a forum for patients to collaborate with the doctors and management of the practice to help shape and improve the services offered at the practice. Since its inception 2 years ago we have seen participation dwindle, the number of patients’ registered remain relatively stable but those engaging with us continues to drop.
This report summarises the development and outcomes of our Patient Reference Group in 2013 / 2014:
This report summarises the development and outcomes of our Patient Reference Group in 2012 / 2013:
Last year 2011 / 2012 we asked you to complete our surveys and take part in our forums to try to understand better how you would like to see us improve our services to you. We created an Action Plan from your response which can be viewed below:
If you have not registered to be a member of our Patient Group then we would welcome you to sign up now.
As a member of our patient group we will contact you to find out what changes you would most like to see at this Practice. We will ask questions from time to time, such as what you think about our opening times, getting an appointment, reception issues or the quality of the care or service you received. You can also get involved with a debate online.
We will contact you via email and keep our surveys short so it shouldn't take too much of your time. You decide how often and when you would like to respond.
This is your opportunity to have a say in the changes and decisions taken within the Practice about the services we offer.