Online appointment booking has been suspended until further notice. Please use use Online Consult to access your doctors online.
It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Please allow 48 hours not including bank holidays or weekends, from our receipt of your request before your Prescription is ready. Please order your next prescription when you have 1-2 weeks of medication left.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- You can arrange your appointment, in person, by telephone or online
- Wednesday to Friday we offer telephone consultations between 7:30am and 8:00am for patients unable to attend during normal open hours
- Patients with mobility problems will be offered appointments, if available, downstairs
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- A hearing loop is available if required. Interpreters are available if required – Please inform the reception team when booking an appointment
- If you wish to see a doctor of your own sex for a particular problem, you are free to do so
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book.
Routine appointments can be made up to eight weeks in advance. The receptionist will try to give you an appointment with the doctor of your choice. We recommend if you have a long term condition or you are on multiple medications – it is worth waiting a little longer to see the same doctor although all our doctors will be able to safely manage your condition.
We recognise that illnesses are not predictable. We will always endeavour to manage your request on the same day, if the problem is medically urgent you will be able to speak to the triage doctor who will, where appropriate, offer you an appointment on the same day, however we can’t guaranteed your choice of doctor.
The doctors offer telephone consultations, which can save both you and the doctor time.
If you want a telephone consultation please ask the receptionist who is able to guide you as to whether a telephone consultation is appropriate. If so she will offer you an appointment time when the GP will phone you.
If after the telephone consultation the doctor feels he/she would like to see you or you were unhappy in anyway – an appointment will always be made for you to see a GP.
Fully trained chaperones are available on request – if a chaperone is not available at the time of your appointment it may be necessary to re book for another time. Please discuss with your doctor.
Commuter and Extended Access Surgeries
Monday: 6.30pm – 8.30pm
You must book in advance.
Extended Access Surgeries
Saturday: 10am-3pm. Please ask at reception.
You must book in advance.
Please note that during commuter clinics and extended access surgeries the phone lines will be monitored to 111 and do not come directly to the surgery.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
When we are closed
When we are closed between 6.30pm and 8am the phones are automatically transferred to Herts Urgent Care (HUC) who provides medical advice and support during these hours.